‘The Company’ shall mean Martins Tyres LLP. ‘The Customer’ shall mean a person, or company which initiates receipt of goods or services.

1. Price

All prices quoted by Martins Tyres are subject to confirmation at time of purchase. The Company reserves the right, by giving notice to The Customer at any time before accepting the goods, to increase/ decrease the price. Price changes may reflect any increase in the cost to The Company due to any factor beyond control (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour or transport, materials, or other costs of manufacture). Price changes will occur relative to different quantities or specifications for products which have been requested by The Customer, or failure of The Customer to give adequate information or instructions. Prices are quoted including VAT. Removed parts will be disposed by Martins Tyres. Disposal will be in accordance with current environmental regulations and legislative requirements – a fee may be charged for this service.

2. Payment

Payment in full is required on completion of the work and prior to the removal of the vehicle from the premises. Account holder Customers who have been formally granted credit through our application form are required to make payment at the end of the month of which the invoice was issued.

3. Returns/ Exchange

Subject to your statutory rights, once fitted to your vehicle, a tyre, or any other part cannot be exchanged once you have left the premises. Subject to your statutory rights, it is not possible to offer refunds after purchase for any parts that have been used on your car. If you believe that a tyre is faulty, The Company will offer you the option of purchasing a replacement while the original part is sent to the original manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be partially or fully refunded, depending on the conclusion of the manufacturer analysis.

4. Liability

4.1 Whilst Martins Tyres ensures the utmost care and attention is taken, there can be incidents where damage could occur to your wheel or car. The Company cannot be fully liable for such instances, and they will be dealt with as such at The Company’s discretion. Martins Tyres shall be under no liability in respect of any defects arising from fair wear and tear, wilful damage, or negligence. No claim will be accepted by The Company regarding damage/ loss of locking wheel nut keys, bolts, threads, centre caps, hubcaps or other parts involved in the replacement of any wheel. It is the sole responsibility of The Customer to ensure they have received back any locking wheel nut keys following any service. It is the sole responsibility of the customer to ensure that the wheel nuts are in complete working order and fit for purpose. Any damage, whether incidental or not, will be the responsibility of the customer, unless it is otherwise proved that the technician acted in a negligent manner. Any current existing damage to the vehicle will be noted by the staff performing the services in the first instance. Damage can include marks/damages to the wheels, tyres, bodywork, etc. It is the responsibility of The Customer to immediately notify staff whilst the vehicle is in situ if they are aware of any such occurrences. 

4.2 When choosing tyres vehicle manufacturers recommendations should be followed, it is the vehicles owner’s responsibility to do so. Original equipment (OE) is recommended. The number of tyres fitted at a given time at the completely discretion of the customer. It is strongly advised that all four or a pair of two tyres should be changed at the same time for all vehicles. Due to vehicle transmission sensitivities, it is strongly recommended that tyres on 4×4/ SUV/ AWD vehicles are renewed in identical sets (same size, make, pattern, load index/speed symbol). The company does not accept any responsibility for vehicle technical issues arising from changing tyres.

4.3 When carrying out wheel alignment services the company does not take responsibility for any damage incurred due to seized parts and any instances which mean that the service cannot take place.

5. Date Protection Regulations

Martins Tyres LLP complies with the Data Protection Act 1998 and the General Data Protection Regulations. Data is only used when necessary to fulfil an enquiry or complete a purchase/ refund. Privacy policy can be found here.